Shipping and Delivery

~ Shipping is absolutely free anywhere in Australia, *excluding wholesale.

~ Your purchase is made specifically for you, made to order pieces are shipped within 2-3 business days.

~ Australia Post delivers in 2 or more business days within Australia.

~ Tracking is included with all purchases within Australia and International.

~ $100 per package insurance cover is included. If the total of your purchase is for more than $100 please consider purchasing Extra Insurance Cover for peace of mind. It is the responsibility of the purchaser to ensure the parcel has adequate insurance. Further information regarding Lost and / or Damaged parcels is located below.

~ International shipping is determined by weight and location, generally a parcel will cost between $18 - $29. The only way to accurately know what the shipping costs will be on your purchase is to go to the checkout, enter your email address and your shipping address and the cost will be displayed. You are NOT obligated to make the purchase at this point. Alternatively feel free to contact us for a shipping quote.

~ To give you the best shipping value, we offer combined shipping. Purchase multiple items up 500g and the shipping cost will be the same. This also applies for purchases that weigh from 501g up to 1kg and from 1.1kg to 2kg etc.

~ Australia Post’s estimated delivery time internationally is 9 business days.

~ If purchasing a single item from the Circles Collection they can shipped for $6.00 vs $18.20 to $33.15. However by requesting the less expensive shipping you would agree to forfeit the tracking option. If the tracking options is forfeited it is the purchasers responsible if the parcel / product is lost or damaged. Please contact us to request the less expensive shipping and a refund will arranged. All applicable products have a note in the description.

~ Shipping costs are hard to get exactly right (oh how I have tried…). The occasional hiccup does occur which I can sometime catch but if you find a discrepancy with postage stamp on the parcel and the price you paid, please let me know and we’ll get it sorted out. If you paid less than noted on the parcel consider it a gift.

~ We ship worldwide. Please note that the customer is responsible for all import taxes or duties. If the country you are shipping to is not available at checkout please contact us know so it can be added.

~ Commissioned artwork includes shipping and insurance as part of the quote.

~ Wrapping is simple, natural and pleasing, think Wabi Sabi aesthetic. Perfect for giving as a gift or you could treat yourself!

Lost and /or Damaged Parcels

~ All parcels include tracking, so we can track the parcel and find out where it is.

~ Included is $100 per parcel of insurance cover for loss or damage provided the value of your purchase is under $100. Which means the value of a lost or damaged parcel up to the value of $100 can be claimed through Australia Post ie. if you purchase is $70 then $70 of the $100 insurance cover included may be able to be claimed.

~ If a parcel goes missing I cannot be held responsible for its loss or damage, which means that a lost or damaged item will need to be claimed through Australia Post.

~ If the total of your purchase is for more than $100 please consider taking out extra insurance for peace of mind which means you’ll be covered for the full value of the item and able to claim for lost or damaged items through Australia Post. It is the responsibility of the purchaser to ensure the parcel has adequate insurance. Purchase Extra Insurance Cover.

~ For damaged items, please photograph the parcel / box / package / item before you open it or as soon as you realise it has been damaged and then after you open it, capturing the damage to both packaging and item clearly. With adequate insurance cover a claim can be lodged. Providing Australia Post with as much documentation of the damage as possible will increase the possibility of a successful claim.

~ The above tracking facility is negated if you choose to the less expensive shipping on applicable products thereby agreeing to forfeit the tracking option. Extra insurance cover can be purchased.

Commissioned Orders and Artwork

I will provide a quote for postage which will include insurance cover unless otherwise discussed.